Pivotal

Pivotal is one of the UK's leading mortgage networks, supporting several hundred appointed representatives across the country. With responsibility for the compliance conduct of every AR in the network, the compliance team faced a fundamental scaling problem: case volumes were growing faster than the team could review them.

After deploying Curvestone, Pivotal moved from a 5% sampling model to full case coverage within three months. The compliance team now reviews AI-surfaced issues rather than reading entire case files from scratch — meaning each officer can handle significantly more cases per day without sacrificing quality.

The audit trail capability has also changed how Pivotal interacts with the FCA. Supervisory information requests that previously took days to compile are now completed in under an hour, with a complete, timestamped record of every decision and override.